Frequently Asked Questions
Jumpers Jumpies Bounce House Rentals are the perfect service for any party, event or other outdoor occasion. When making the decision on on your party attractions, we understand that you may have many questions. Here are some of our most common. Feel free to call us or fill out the contact from if you don't see your question on this list!
How far in advance can I reserve a jumper?
As soon as possible. Our jumpers are booked first come first served, all we need to know is when and where your event will take place, as well as the jumpers you prefer.
What happens if I need to cancel or reschedule my reservations?
All reservations must be rescheduled no less than seven days prior to the date of your event to receive a full refund of your deposit. If not rescheduled within seven days prior to your scheduled event the deposit will not be refunded. In the event of bad weather a Jumpers Jumpies associate will contact you to determine the best outcome for both parties involved.
What happens if it rains while the jumper is up?
We recommend that you deflate and unplug the jumper and cover it with the tarp we leave with the unit. Once it stops raining, dry the unit, if it is not dry it may be very slippery. Do not allow anyone to jump in the jumper until it is dry.
What if it is windy?
If winds exceed 25 m.p.h. deflate the unit until the conditions are safe.
Are you licensed and insured?
Yes we are.
Location of setup?
The best place for set up would be a level grassy area. All jumpers are anchored down. If you need to set up on concrete please let us know. Make sure there are no sprinkler lines or utilities close to the perimeter of the jumper. Please do not run sprinklers or mow lawn the same day in the set up area. Please make sure the set up area is clear of any debris. It is the customer’s responsibility to clean area prior to set up. We do not recommend setting up in area where there is sand.
Can I pick up rentals directly?
We do not offer pick ups. We want to make sure the unit is installed properly to meet our safety standards. An associate of Jumpers Jumpies will give a full safety orientation during setup.
Can I come by and see your products?
The best way to see our products is to visit our website. We can send additional pictures at your request.
Is there a delivery fee?
If you live in Dekalb or Sycamore, delivery is free. Otherwise there is a fee equal to $25 that covers transportation costs.
Where can I view documents pertaining to the rental of a jumper?
Please click on a link below to view the appropriate document:
What size jumper should I rent?
Measure the area where you want to set up. Our jumper sizes start at 13×13. Call us with your measurement and we will let you know what we recommend.
Please Note: There is a $20 restocking fee for all cancellations